Internal Knowledge Automation for a Growing Enterprise

Overview

A large company noticed that its output started to drop. Workers could not find facts inside their own files. They looked through PDFs, SOPs, policy files and long Slack threads for hours almost every day. This backandforth talk killed the flow of work and led to delayed responses, no matter the urgency. Our Agentic AI development services team identified that they need an internal knowledge automation database. So, we set up an agentic AI to stop this. It uses a secure database to fetch facts. It gives a short summary to the worker. 

Industry

Enterprise

Services

Agentic AI Development

1
Setup of the Database

First, we decided to create an uptodate knowledge database and put it into a secure system. We ensured to set up the database in a way that is easy to manage, add new files, and simultaneously temper-proof. 

2
Creation of the Agent

Next, our team creates document AI solution that can access and read required data in natural language anytime. 

3
Safety Checks

To ensure you only get the up-to-date data with maximum accuracy, thanks to our RAG design. 

4
Deployment 

Finally, we deployed the Agentic AI solution in production and checked the responses to see if any fine-tuning is required. 

Problems Our Client Faced

Time lost on simple search tasks
Too much noise and a lack of clarity regarding policies
Slow response from HR

Our Role

  • Connected an agent to client’s private data
  • Ensuring the AI answers stay accurate overtime
  • Creating a knowledge base that is easy to manage and update

Project Challenges

Data Security

Policies, trade secrets, and confidential client details need to be protected from prying eyes, so we created a system that prevented unauthorized access to sensitive data. 

Answer Quality

Most AI systems suffer from hallucinations, which can have major consequences for the client. That’s why we created RAG AI, which also provides document citation along with the answer. 

Up To Date Information

We created a knowledge base that reindexes information and updates itself as you update the policies or files. 

Results We Saw

Resolution time fell by sixty percent
Teams talk less about where things are
Staff focus on real work now