Conversational AI Solutions

Digital is Simple experienced team of AI developers leverages emerging technologies to conversational AI solutions for your business expansion. We design and customize conversational AI solutions to enable full visibility into business internal operations through real-time data analysis.

  • Cost-efficient Business Operations
  • Business Process Automation
  • Multi-language Support
Conversational AI Solutions

Overview – Conversational AI Services

Everyone needs a human touch, or you can say personalized services. Conversational AI is a popular category of artificial intelligence helping businesses to engage prospects and serve them in a way they are interacting with humans. Chatbot is a popular example of conversational AI with is integrated by brands with their apps & websites to serve consumers without delaying.

Customer engagement can be increased, procedures can be streamlined, and expenses can be decreased with the use of conversational AI services. But creating conversational AI that works well calls on knowledge of machine learning, natural language processing, and user experience design.


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How Does Conversational AI Work 

Conversational AI works by integrating diverse emerging technologies including natural language processing (NLP) with machine learning. When a user request a query NLP processes flow in a loop with machine learning processes. This results into improvement of conversational AI applications. The whole idea is to process, analyze, and create response in a natural manner.


Technology Behind Conversational AI Solution

Our Conversational AI platform integrates most advanced technologies to meet client business needs.

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Natural Language Processing

Natural language processing (NLP) is an integral emerging technology, a key branch of artificial intelligence. It gives computers the feature to analyze text and voice as per the human tendency.

Artificial intelligence (AI) is an important conversational processing technology using machines. AI allows machines to interact with human users and respond like human, creating relevant responses.

Artificial intelligence

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Machine Learning

Machine learning is vital part of the artificial intelligence (AI) focusing on the integration of data and algorithms to simulate the way that humans learn, ultimately ensuring accuracy.


conversational AI software solutions

Conversational AI key components involve natural language processing (NLP) and machine learning. These two components help to process, analyze, and create response in human way. Machine Learning (ML) is a key element of artificial intelligence, constitute different algorithms, and features that improve conversational AI software solutions. Natural language processing (NLP) analyze language with the support of machine learning. Emerging conversational AI technology like deep learning will advance the capabilities of natural language processing.

Input generation

User share query through a website or an app; input could be in the form of voice or text.

Input analysis

Conversation AI app use NLP for text-based input while for speech-based, NLU & ASR are combined.

Create Dialogue

Here, Natural Language Generation (NLG), a crucial element of Natural language processing, builds a response.

Generate Response

Finally, bot respond to user query using advanced machine learning algorithms to keep accuracy intact.

Benefits of Conversational AI Technology

Businesses can leverage conversational AI technology to enjoy these game-changer benefits.

Cost Efficient Process

Conversational AI lowers operational cost of customer service department. It reduce small or medium-sized business costs regarding salaries and training. Chatbots can serve customers 24-hour without taking any break.

Higher Customer Engagement

Conversational AI brings solution in form of human touch. This is the key engagement feature of customer for brands. Customers can instantly receive query update, leading to improvements in customer experience.

Personalized Customer Experience

Personalized customer experience is possible with conversational AI technology. It involves chatbots to provide product recommendations to end users, supporting businesses to generate revenue through cross-selling.

Business Scalability

Business can scale their infrastructure using conversational AI. This is highly significant when your business expand to new demographics or looking to integrate new services during peak time of holiday seasons.


Upgrade your Customer Experience with
Conversational AI

Personalized Engagement

Refine the quality of your customer engagement with introduction of a customer behavior and sentiment analysis to your customer support services.

100% Query Resolution

With relevant experience in conversational AI solutions enable us to handle the most complex queries with simplicity and precision.

Higher Revenue Generation

Seamless conversational AI Automation transforms your business overall sales. In the long run, it helps your business drive desired revenue and business growth.

Zero Waiting Period

With an advanced conversational AI solutions, you can handle multiple queries 24/7 and simultaneously with ease.


Challenges of Conversational AI Solutions

Conversational AI is still in the early stage of its adoption, and it will become a norm in the next few years. With technological advancement, there are some challenges experienced with conversational AI solutions.

Input Language

User can share its query in any form whether it is text or voice. Sometimes voice include background noises and other accents which is impossible to understand. Emotions, and tone is also a major challenge to address by conversational AI technology.

Data Security

Conversational AI is vulnerable to data privacy and security attacks. Giving priority to conversational AI apps privacy and security standards will surely build trust among end users. It is really helpful for business long term success and being competitive in digital world.

Lack of User Trust

Users feel uncomfortable to share personal information, especially when conversing with a AI-enabled bot. Interact with your customers to get accustomed to these technologies for personalized customer experiences. This optimize your business performance.


Identifying Customer Needs Is Most Powerful
Step to Meet

70

%

Hate dealing with long waiting time for query resolution.

64

%

Expect brand's presence on the channel they prefer.

78

%

Are ready to abandon business relationship due to poor experience.

67

%

Feel disappointed due to impersonal support and experience.

Why Prefer Us as Your Conversational AI Solution Partner

Real Time Support

Speech is processed immediately as the customer starts speaking and a relevant response is prepared immediately. This drastically reduces the time taken to respond and guarantees a natural conversational experience.

Real Time Support

Behavior Recognition

Our bots implement natural language processing, supporting customers the freedom to speak freely. Our bots understand idioms so that a customer can feel comfortable responding, instead of restricting to “yes” or “no” responses.

Behavior Recognition

Listen Before Speaking

Only voice bot that supports free-flow conversations. User doesn’t need to wait till bot completes the sentence, Engagely.ai’s unique feature allows it to pause, listen, understand and respond while speaking.

Listen Before Speaking

Immediate Response

Our powerful NLU expertise makes it capable to understand and respond not just in global languages but also meet the local accents.

Immediate Response

Looking to Automate Your Customer Experience with Conversational AI Platform

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Frequently Asked Questions

Chatbot development building a conversational software interface that helps you interact with users or do tasks without the need of a human. Chatbots and virtual assistants are intelligent AI system that learns as conversations progress. The financial services industry has widely adopted chatbots.

The costs of building a chatbot vary widely, depending on your requirements. Your industry and goals also matter. If you need a simple bot with basic features, costs are comparatively lower. We offer chatbot development at a competitive price.

There is no predefined development time for chatbots. It depends on what kind of chatbot you want to build. Bots with comparatively less training data take less time. Chatbots with higher volumes of training data takes more time. Our team have a track record of building chatbots within a shorter turnaround time.

Chatbots are software codes that are designed to imitate human-like conversations using text via users. They employ NLP to analyze query shared by users and respond accordingly.

With Conversational AI traditional bots become smarter. They simply integrate artificial intelligence, NLP and ML to start more human-like conversations. Conversational AI bots get more efficient at studying patterns and making suggestions over time.

AI in customer service supports immediate, on-demand guidance with support of self-service. Moreover, you can tack customers issues including queries using conversational AI platform. This allows business brands with robust customer service teams to save on operational costs and improve efficiency.